American Well

Overview

USA-based, 'Online care': 'real-time communication and care delivery between physicians and consumers, using a media-rich web enterprise application and interactive telephone interface'. Now includes a decision-support infrastructure for physicians (Online Care Insight).

Products and services

Online brochure:

• http://www.americanwell.com/American...ochure_web.pdf
  

Aims:

• To 'extend traditional healthcare services to the home setting'.

'Online Care' features:

• Choice of doctors: consumers can choose the doctors/specialities they want to talk to online including their own primary care physician (PCP). Information includes the doctors' credentials, a video introduction and patient satisfaction ratings.
• Help: consumers can be helped to choose the right speciality.
  

• Scheduling: appointments can be scheduled ahead of time.
  
• Records: consumers can  share their medical history notes.
• Communication: A copy of the conversation/report can be saved for later access and sent to the consumer's primary care physician.
  

• 'First-of-its-Kind technology that delivers evidence-based, patient-specific guidance to physicians during live care encounters.
  
• Features: it 'draws from multiple data sources and clinical analytics systems to establish patient-specific guidance and present it to physicians during live Online Care encounters. The guidance may include clinical insights, alerts, suggestions for medication management, gaps in care or other recommended actions for the patient – in real-time, via web services. Online Care Insight also allows the extension of treatment plans from, and delivery of physician input to, other clinical systems coordinating patient care, most notably care management applications.'
• Rationale: 'The development of Online Care Insight was inspired and shaped by experience gained from the use of Online Care by patients, providers and health plans during the past year. Because physicians frequently deliver Online Care to remote patients with whom they may not have had a previous encounter, the new infrastructure equips them with information and insight needed to provide the most informed care possible. When an Online Care conversation commences, Online Care Insight harvests available patient information from relevant expert systems and, like a teleprompter, places it in front of the physician to guide appropriate care.'
  http://www.americanwell.com/pressRel...re_System.html
  

 Access:

• By internet or phone, including using a webcam.
  
• It seems as if a consumer has to be part of a US healthplan to access the system... no obvious starting point from their corporate website.
  

Technology:

Uses 'the latest in Web application development, audio- and videoconferencing, voice over IP, data warehousing, and business-rules processing'. 

• PC Audio and Videoconferencing
• Real-time chat and Web collaboration tools
• Telephone, including Interactive Voice Response (IVR)
• Cost-effective VoIP
• Secure Messaging
• Also: 'integrated services include: content management, financial-claims and credit-charge clearinghouse, real-time reconciliation of supply with demand, APIs to legacy data warehouses, and sub-systems to monitor and assure stringent SLAs for the continuous and agile operation of the service.'
• Technical overview: http://www.americanwell.com/AmWell-Technology-Web.pdf
  

Business model

• Fee to physicians for each electronic consultation. 'Physicians are compensated for American Well consultations in the same way as an office visit. This includes the consumer's co-pay and the health plan portion (depending on the member's benefit). American Well claims are often processed more quickly, because the claim is automatically submitted during the consultation, and the member's co-pay is charged to a credit card before the consultation begins.'
• Partnering with US health plans.
• 'Hospitals and delivery networks partner with American Well™ to extend their services into patients' homes and the community at large. Typically, hospitals and delivery networks grow by building new care and treatment facilities. With American Well, hospitals and delivery networks can engage patients in a broader geographic area, and allow their patients access to more physicians.'

People

Founded in 2006 by Drs. Roy and Ido Schoenberg - third venture in the healthcare technology field. The founders, together with their executive management team, have successfully built and implemented large-scale, mission-critical enterprise solutions for healthcare consumers, providers, and payers in both US and international markets.

• Ido Schoenberg, MD Chairman and Chief Executive Officer American Well Corporation  Ido serves as the Chairman and CEO of American Well Corporation and oversees the company's corporate strategy. Ido has a lengthy track record of successfully leading technology companies in the healthcare field. In 1996, together with Phyllis Gotlib, he co-founded iMDSoft, a provider of enterprise software that automates hospital critical care units. He grew the company into a market leader with a large multi-national install base in the U.S., Europe, and East Asia. In 2001, Ido joined CareKey Inc. as Chief Executive Officer and took the company through its acquisition by the TriZetto group (NASDAQ:TZIX). Ido served as TriZetto's Chief Business Strategy Officer until his departure in the summer of 2006. Ido continues to serve as the chairman of iMDSoft's scientific advisory board. Ido received his MD from the Sackler School of Medicine.
  
  
• Roy Schoenberg, MD, MPH President and Chief Executive Officer American Well Systems  Roy serves as American Well Systems' CEO and is the inventor of the American Well™ concept. Today, Roy directs the company's product development as well as the rest of the company's Operations divisions. Prior to founding American Well, Roy was the inventor and founder of CareKey Inc., a software vendor offering electronic health management systems. Roy led CareKey through product development, market introduction and the adoption of its web-based health management solutions by more than 35 Million users. Roy continued to serve as Senior Vice President and Chief Internet Solutions Officer at TriZetto (NASDAQ:TZIX), following its acquisition of CareKey in December 2005. Roy is the author of numerous publications, talks and books in the area of Medical Informatics, many of which he published during his work at the Center for Clinical Computing at Harvard's Beth Israel Deaconess Hospital. Roy holds an MD from the Hebrew University Medical School and an MPH in Healthcare Management from Harvard University.
  
  
• Danielle Russella Executive Vice President, Customer Solutions Danielle serves as the company's Executive Vice President of Customer Solutions and is responsible for all facets of the customer experience. Her focus includes taking the Company's products and services to the healthcare marketplace and overseeing product and services revenue, client relationship management, and account development and management. From 2002 until 2007 Danielle was Executive Vice President of Client Solutions for MEDecision, a collaborative care management software company providing software, services and clinical content to healthcare payers. Prior to MEDecision, Danielle was with Hewlett-Packard where she held various senior level positions in HP’s Middleware software division. Over a 2-year period she served as GM for Independent Software Vendor/Original Equipment Manufacturer solution sales for the Americas and Worldwide, and as Vice President of Worldwide Sales Operations for Bluestone Software (which was acquired by HP in late 2000). From 1991 until 2000, Danielle served as Vice President of Sales & Marketing for Momentum Systems, a business-to-business software company focused on the financial, healthcare and insurance markets. Prior to her 17-year software career, Danielle spent 4 years as an investment banker in the treasury division of First Fidelity Bancorporation. Danielle received a B.S. in Finance from Drexel University.
  
  
• Erik C. Hjortshoj Vice President, Research & Development Erik joined American Well to architect, recruit for, launch, and manage the company's development division. He provides strategic technical leadership for the company and directs the R&D, hosting, and IT initiatives. Erik brings 20 years of diverse software development and leadership experience to American Well. Early in his career, Erik specialized in search engines and natural language technologies. He then applied these technologies to problems in Human Resource applications. In doing so Erik accumulated successes in building strong engineering teams, and rolling out enterprise-scale solutions to multi-national companies such as Wal-Mart, Xerox, FedEx, and Bank of America. Erik received his bachelor's degree in computer science and mathematics from the University of Rochester.
  
  
• Yael Glassman Vice President, Marketing Yael serves as American Well's Vice President of Marketing. In this role, Yael is responsible for planning, staffing, and managing all marketing functions including market research, product marketing and marketing communications. Prior to American Well, Yael led the marketing of The TriZetto Group's (NASDAQ:TZIX) Care Management business, where she was responsible for product marketing planning and execution for the CareAdvance™ suite. While at TriZetto, Yael was also selected to work directly for the company's CEO, as an apprentice. Yael joined TriZetto from CareKey Inc., where she was the first employee, and member of the start-up team. At CareKey, Yael had numerous responsibilities including the management of the company's initial, strategic implementations. Yael received a bachelor's degree in psychology and communications from the Hebrew University of Jerusalem and an MBA from the MIT Sloan School of Management.
  
  
• Matthew Jarman Vice President, Corporate Development As Vice President for Corporate Development, Matt leads American Well’s business development and strategic planning activities. Prior to American Well, Matt was a consultant with the Boston Consulting Group (BCG). At BCG, he worked with industry leaders in health care, pharmaceuticals, and telecommunications to design new Web and electronic services, develop multi-disciplinary merger integration strategies, and create global information technology strategies. Before earning his MBA from MIT’s Sloan School of Management, Matt was a submarine nuclear engineering officer in the U.S. Navy, where he designed and led complex, multi-organization workflows for the Navy’s first-ever strategic missile system conversion. Matt also holds a BA in computer science and an MS in electrical engineering from Northwestern University.
  
  
• Elif K. Eracar Vice President, Product Management As American Well's Vice President of Product Management, Elif is responsible for product planning, design, and requirements. She also manages training and support for the Customer Solutions, Marketing, and Professional Services teams. Before joining American Well, Elif served as Vice President of Delivery and Support Services at Voxware, where she led the professional services, application development, quality assurance, and customer support teams through successful multi-national implementations with world-class organizations, including Target, TJX Companies, and 7-Eleven. Prior to Voxware, Elif was a Management Consultant for Camp, Dresser, & McKee, where she designed and implemented best practices for New Balance, Christmas Tree Shops, and the Massachusetts Bay Transportation Authority. Elif holds a BS in Industrial Engineering and an MS in Information Systems from Northeastern University.
  
  
• Omar Lyles Vice President, Visual Design As Vice President of Visual Design, Omar is responsible for the visual and creative aspects of company initiatives, from software user interfaces to branding and collateral. Prior to American Well, Omar served as Director of Application Design at TriZetto, where he established the graphic language for TriZetto CareAdvance Enterprise™ and guided the work of company designers to ensure visual quality and stylistic cohesion. Before joining TriZetto, Omar created visual and interactive designs for clients including PUMA, Genzyme, and Avid. Omar holds a Bachelor of Architecture from Carnegie Mellon University and a Master of Design Studies from Harvard University.

Other comments

Many videos on the website, not visited.

News

Significant articles

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