---
title: "PUG 2017"
canonical: "https://wiki.patientsknowbest.com/space/DEPLOY/3538354252/PUG%202017"
format: markdown
---
> Macro (toc)

![image](media://8cb39b87-a92e-4fc9-b02a-cf2c6e923865)

# Introduction

Introduction: history and future of PKB: Mohammad Al-Ubaydli, CEO

Keynote: expert patient's perspective: Paul Decle

## Presentations by PKB Team

- Benefits realisation: NHS tariffs, business cases, population health: Sally Rennison, Business Development, PKB
- Customer success: how to get training, support, advice on using more features and updates about new features: Rhiannon Thomas, Customer Success Lead, PKB
- New features: go through <u>[PKB roadmap](https://wiki.hub.patientsknowbest.com/wiki/spaces/api/pages/3365013286)</u>: Shailesh Suri, Product Manager, PKB
- PKB staff Q&A

 

## Case Studies by Customers

- HL7 integrations: John Kelly, Imperial College Healthcare NHS Trust
- <u>[Virtual clinics](https://patientsknowbest.com/luton--dunstable-hospital/)</u>: Matt Johnson, Luton and Dunstable University Hospital
- <u>[Care / discharge planning](https://patientsknowbest.com/north-bristol/)</u>: Reston Smith, North Bristol NHS Trust
- Panel Q&A with the speakers and PKB

## Afternoon Session: Deep Dives

After lunch PKB staff led 4 table presentations which the delegates attend in circulation across the afternoon covering the following topics:

- Patient engagement: Katie Bettell-Higgins, VP of Customer Success, PKB
- Information governance: David Grange, Compliance Lead, PKB
- Care planning: Customer Success team, PKB
- Signing up / registering patients: <u>[letter-registration workflow](https://patientsknowbest.com/synertec/)</u> by Nick Jones, Customer Success, PKB