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title: "Workstreams Overview"
canonical: "https://wiki.patientsknowbest.com/space/DEPLOY/3539370002/Workstreams%20Overview"
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> Macro (toc)

Rolling out a Personal Health Record system at any scale requires careful consideration and input from various angles. PKB breaks down the deployment tasks into eight equally important workstreams to help organise the process into logical categories, allowing activities to be planned and progress to be tracked.

PKB and our customers employ specialists who are best placed to collaborate and deliver on certain workstreams, so splitting out the deployment into these categories provides clarity for both teams on what is required for a successful rollout and allows the right personnel and resources to be identified at the earliest opportunity. As part of establishing project governance, we strongly advise that all workstream leads are members of a project board which regularly meets to scope, plan, and deliver the shared plan of work.

# Information Governance (IG)

### Providing patients access and control over their data

IG agreements are crucial for any deployment involving patient data. Many organisations find granting patients routine access and control unfamiliar, making early collaboration vital. That’s why PKB’s IG experts engage with Information Governance teams early in the relationship, offering guidance and supporting teams as they navigate this workstream.

# Sustainability

The sustainability workstream focuses on monitoring and evaluating PKBs' impact, ensuring long-term outcomes and benefits are realised. By gathering premetrics, teams can see clear evidence of PKB’s outcomes and demonstrate its value in improving patient outcomes, reducing costs and enhancing efficiency within the team and organisation. Therefore, embedding PKB into their workflows and digital pathways. PKB recognised that digital innovation takes energy and time, and that's why PKB is committed to creating deployments that deliver measurable benefits and drive lasting transformation in healthcare, ultimately empowering patients to self-manage.


# Record Creation and Integrations

### Connecting systems around the patient

How is data going to be collected and disseminated to the personal health record? In the early stages, it’s important to balance the ideal state and ease of implementation. Our integration specialists will work with your technical teams to determine which systems are to be integrated, in which order, and using which messaging and transmission protocols.

# Patient Registrations

### Inviting patients to claim their personal health record

Creating records and populating them precedes inviting patients. Patients expect to see their information when they sign up for a personal health record! Registrations should immediately follow once the records have been created and data feeds established. PKB will work with your delivery team to plan out as many of the following invitation opportunities as possible, ensuring the optimisation of every contact a patient makes with the organisation.

# Communications

### Informing staff, patients and the wider community 

For a successful rollout of PKB, every hospital must address key questions from patients and internal staff members. The Communications Workstream is responsible for scoping, planning, and delivering this essential information to patients and staff. With numerous formats, channels, and messaging options available, making informed decisions requires ongoing effort. PKB is committed to collaborating with our customers to guide and support these efforts, ensuring effective communication throughout the process.

# Training

Healthcare professionals and hospital staff are essential to the success of a PKB rollout. For patients, learning about PKB from their care team, whether through direct message or digital questionnaires within their patient pathways, is far more impactful than any other method. The Training Workstream ensures PKB's commitment to supporting staff by offering in-person and online sessions, a train-the-trainer model, and a free online resource for knowledge testing and future reference.

# Support

The Support Workstream is crucial in supporting patients and staff as they adapt to using PKB. PKB proactively addresses questions to help improve the user experience, maintains an online manual, and provides other resources. However, deploying PKB at scale means introducing a new system to far more users than traditional health IT, which is typically designed for professionals only. As a result, there will always be users who need additional support. This workstream ensures PKB and the hospital establish effective support channels, recognising the importance of clear communication and user assistance.

# Clinical Transformation

The Clinical Engagement Workstream ensures that PKB supports healthcare teams in addressing the growing pressures of an unsustainable healthcare system. PKB enables true self-care by giving patients access to their records and tools to collaborate with their specialty teams. Every specialty team has its own unique challenges, requirements, and goals. PKB provides clinical expertise through this workstream to help each team design a new digital PKB workflow that aligns with their patient pathways, unlocking the benefits of digital, patient-centred, and remote care.