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title: "Managing Emergency Pathways"
canonical: "https://wiki.patientsknowbest.com/space/DEPLOY/3540222021/Managing%20Emergency%20Pathways"
format: markdown
---
> Macro (toc)

# PKB System Configuration

There are many quick changes you may wish to make to the system to help manage emergency situations. These include:

1. Instructions for <u>[how to keep your patients updated](https://wiki.hub.patientsknowbest.com/wiki/pages/createpage.action?spaceKey=deploy&title=Keeping%20Patients%20Updated&linkCreation=true&fromPageId=3540222021)</u><u>,</u> including -
  1. Updating welcome messages.
  2. Creating <u>[Library Resources: generic and speciality-specific, accurate advice](https://manual.patientsknowbest.com/patient/library)</u>.
2. Care plan additions
  1. These may be related to the digital emergency, <u>[such as these COVID-19-specific care plans](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/3539992630)</u>.
  2. Or in relation to pre-existing conditions, condition management.
3. Communication platform changes to support rollout. This may include:
  1. Initiating a mass creation and <u>[mass registration](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/3539107892)</u> approach to be able to contract patients digitally.
  2. Do pre comms (PKB can send a mass email to patients you have or are going to register to explain the benefits of a digital service) and on going comms via **your organisation** website (tell them about your use of PKB), to let patients know where you will be getting updates out to them.

# Technical configuration

<u>[An overview guide can be found here](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/3540058192)</u> on:

- Creating and updating records
- Sending test results
- Sending appointment data.

# Switching Clinical Protocols

Switching clinical protocols to support changing from face to face appointments, to digital/telephone

# Supporting Routinised (business as usual) Care

See [https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/3539304501](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/3539304501)