---
title: "How to Raise a Support Ticket"
canonical: "https://wiki.patientsknowbest.com/space/DEPLOY/3561881945/How%20to%20Raise%20a%20Support%20Ticket"
format: markdown
---
> Macro (toc)

## Contacting PKB Support

Users can raise a support ticket by emailing [help@patientsknowbest.com](mailto:help@patientsknowbest.com) or via the [contact form](https://patientsknowbest.com/contact-us/) on our website.

The contact form shows the minimum information required to submit a ticket.

For technical issues or suspected bugs, providing the information below will help PKB Support investigate more quickly.

Please do not send passwords, clinical information or other sensitive data.

## Details to provide when reporting an issue

To help us investigate, please include where relevant:

1. **Error details** – any error message or reference shown, including the PKB support code displayed at the bottom of the page.
2. **Device and browser** – e.g. Windows PC & Edge, MacBook & Chrome, iPhone & Safari.
3. **Page URL and environment** – e.g. Production, UAT or Sandbox.
4. **User context** – e.g. patient, professional, coordinator or organisation admin, plus any non-sensitive identifiers needed to locate the relevant account or record.
5. **Steps to reproduce** – a clear description of what you were doing immediately before the issue occurred.
6. **Expected vs actual behaviour** – what you expected to happen and what happened instead.
7. **Screenshot(s)** – if possible, with any sensitive or clinical information redacted.