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title: "Diabetic Teams"
canonical: "https://wiki.patientsknowbest.com/space/DEPLOY/3573284973/Diabetic%20Teams"
format: markdown
---
> Macro (toc)
# Introduction
Patients Know Best (PKB) emerges as a valuable tool for patients with diabetes. PKB empowers patients to take control of their diabetes through personalised care plans. These plans are tailored with a wealth of resources and guidance on monitoring and handling their condition. By using PKB, teams can reduce unnecessary face-to-face appointments, leading to cost savings for the organisation.
Below are some of the workflows currently utilised by teams that use PKB, along with an overview of key features teams should use.
# Workflow for Newly Diagnosed Diabetic Patients
Newly diagnosed diabetic patients can benefit from having access to their PKB record, to support them to track their blood sugars, providing education and resources, access to their blood results, care plans and direct contact with their clinical team while they navigate their new diabetes.
# Workflow for Diabetic Monitoring
Teams want patients to track and monitor any symptoms, measurements and blood results related to their diabetes using a care plan provided by the team.
# Case Study
### Diabetes Centre, Sandwell Hospital, Sandwell and West Birmingham Hospitals NHS Trust, West Bromwich, UK and City Hospital Diabetes Centre, Sandwell and West Birmingham Hospitals NHS Trust, Birmingham, UK
The study investigated the potential value and impact of the web-based personal health record system, Patients Know Best (PKB), on diabetes care and self-management
#### Results
After six months, 121 individuals with Type 1 diabetes had enrolled and used PKB. The survey respondents (50% male, 50% female, median age 45) reflected the patient population.
#### Key findings included
- 73% had used PKB for over 3 months.
- 73% found registration easy or very easy
- 92% used secure messaging
- 64% viewed blood test results online
- The time-saving potential was rated 91%-95%
Personal health records like PKB are popular among people with Type 1 diabetes and have the potential to enhance their relationship with their healthcare team. To read the full case study, [click here](https://patientsknowbest.com/2019/10/17/using-a-web-based-phr-to-build-closer-relationships-with-patients-with-type-1-diabetes/).
# Key PKB Features
PKB can be used in all areas of perioperative care. Below are the key featured teams already using.
## Questionnaires
Patients can initiate a questionnaire by clicking Start Questionnaire on their homepage or directly within the NHS App. Once completed, the questionnaire can be sent to a professional or team.
Teams using the questionnaire tool can ensure the outcome of clinical reviews is recorded and the patient has a copy. Teams can also identify patients suitable for virtual appointments or pre-operative assessment questionnaires.
### [PKB's advanced questionnaire functionality](https://wiki.patientsknowbest.com/space/api/3691937900/Complex+Questionnaires)
The features include:
- Scoring and calculations
- Branching, allowing patients to complete the parts of the questionnaire that are relevant to them
- Coded fields questionnaires can be mapped to clinical codes
- Patients can save drafts
- Send questionnaires to patients who aren’t registered or already in your team
### Questionnaire templates
- [Pre and post surgery questionnaire](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/3542712453)
- Health assessment questionnaire
- Annual review questionnaire
## Messaging
- Patients have access to message their healthcare team (saving time on the phone)
- The Admin team can triage messages. Either resolving or passing onto another speciality team
- [Team-based messaging](https://wiki.patientsknowbest.com/space/MAN/4063035436) allows teams to automatically receive[ secure messages](https://wiki.patientsknowbest.com/space/MAN/3624927264) and[ questionnaires](https://wiki.patientsknowbest.com/space/MAN/3624828958) as a group rather than as individuals.
## Library
- A wealth of resources on all diabetic conditions
- National and local information and guidance
- Videos
- Hospital and organisation information
- Medication advice
## Care Plans
PKB have a care plan toolkit with examples of care plan templates used by teams. There is a process for teams to amend care plans or create new ones [here.](https://wiki.patientsknowbest.com/space/DEPLOY/3572924732) A selection of care plans are below.
- [Symptoms tracking in monitoring care plan templates](https://wiki.patientsknowbest.com/space/DEPLOY/3572990285)
- Personalised care plan templates
- [Disease care plan](https://wiki.patientsknowbest.com/space/DEPLOY/3573285251) with individualised templates with escalation plans
- A place to track and record symptoms related to the speciality
- [Treatment care plans](https://wiki.patientsknowbest.com/space/DEPLOY/3572925190)
- [Shared decision aid care plans](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/3573514902)
## Journal
- Digitalise journal
- Pre and post-treatment or for symptoms and thoughts recording
## Data
- [Sharing blood results](https://wiki.patientsknowbest.com/space/DEPLOY/3542712460)
- Appointments
- Appointment letters
- Clinical letters
# Further Information
- [Using a web-based PHR to build closer relationships with patients with Type 1 diabetes](https://patientsknowbest.com/2019/10/17/using-a-web-based-phr-to-build-closer-relationships-with-patients-with-type-1-diabetes/?highlight=diabetes): investigates what extent a web-based personal health record system (PKB) could add value to diabetes care.
- [Diabetic care plan examples](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/4210327561): Diabetes annual health check care and newly diagnosed type 1 and 2 plans converted into a PKB care plan that can be edited and shared.