--- title: "SMART Goals for PKB Implementation" canonical: "https://wiki.patientsknowbest.com/space/DEPLOY/4831608883/SMART%20Goals%20for%20PKB%20Implementation" format: markdown --- > Macro (toc) # Overview Patients Know Best (PKB) features provide a streamlined, digital approach to enhancing operational efficiency, improving the patient experience, and alleviating system pressures. By supporting secure patient communication and enabling the sharing of key health information, PKB reduces reliance on phone calls, frees up clinical and administrative time, and helps optimise appointment utilisation. To ensure effective adoption and measurable impact, it is essential to set SMART goals: Specific, Measurable, Achievable, Relevant, and Time-bound objectives that guide implementation and track outcomes. Below are example SMART goals focused on the use of PKB Messaging and Advanced Questionnaires, designed to help teams realise the full benefits of these features. # SMART Goals for PKB Messaging # SMART Goals for PKB Questionnaires # SMART Goals for PKB Referral Letters (eMeet and Greet) # SMART Goals for Sharing Test Results in PKB # SMART Goals for PKB Care Plans # Capturing Baseline Metrics for PKB Success To effectively demonstrate the impact of PKB features, it is essential to gather baseline (pre-metric) data before implementation. These metrics provide a foundation for measuring improvements, identifying efficiencies, and validating the outcomes achieved by your team. For guidance on setting specific goals and capturing meaningful outcomes from your team's use of PKB, get in touch with your PKB Success Project Manager. # Further Information - [Pre-Metrics for an IBD Team: Use of PKB Messaging](https://wiki.hub.patientsknowbest.com/wiki/spaces/DEPLOY/pages/4836163607): pre-metrics that can be amended for any team wanting to roll out PKB messaging. - [Benefits tracking](https://wiki.patientsknowbest.com/space/DEPLOY/4107698284): gather baseline metrics, establish clear objectives, and work towards achieving successful outcomes - [Metric collection](https://wiki.patientsknowbest.com/space/DEPLOY/4316135465): Defining necessary metrics and questions based on organisational focus. - [Benefit Prerequisite Questions](https://wiki.patientsknowbest.com/space/DEPLOY/4316102779): helping focus benefits into realisation - [Benefits of PKB messaging](https://wiki.patientsknowbest.com/space/DEPLOY/4203708496): saving time and efficiency for teams and patients - [Benefits of PKB PROMS](https://wiki.patientsknowbest.com/space/DEPLOY/4530929692): a secure, efficient, and patient-centred platform for PROM's data collection