--- title: "NHS App & NHS Login" canonical: "https://wiki.patientsknowbest.com/space/MAN/3624075361/NHS%20App%20%26%20NHS%20Login" format: markdown --- > Macro (toc) ## Using NHS login to access PKB directly  Patients 16 or older can both register and log in to PKB using their **NHS login**, this includes users without an existing record so they can use NHS login to verify their identity & create a PKB record.  ### Creating an NHS login If you **do not have an existing NHS login,** you will be prompted to create one after entering your email from the NHS login sign-in page. NHS Digital have published a video and step-by-step guide on how patients can do this [here](https://www.youtube.com/watch?v=6FFjGUW6s7E&t=14s) . To keep your health information safe, Patients Know Best requires the highest level of NHS login verification to log in (p9). If your account is currently set at a lower level, you’ll need to prove your identity to NHS login before you can continue. [Visit the NHS login help centre.](https://help.login.nhs.uk/) ## The following areas have the PKB & NHS App integration enabled: 1. Central East ICB 2. Cheshire & Merseyside ICB (*East Cheshire)* 3. Coventry and Warwickshire ICB *(not enabled links to PKB appointments or Events & Messages)* 4. Derby and Derbyshire ICB 5. Devon ICB 6. Essex ICB 7. Herefordshire and Worcestershire ICB 8. Humber & North Yorkshire ICB 9. Kent & Medway ICB 10. Lancashire and South Cumbria ICB *(not enabled link to PKB appointments)* 11. Northamptonshire ICB 12. North East London ICB *(not enabled link to PKB appointments)* 13. Nottingham & Nottinghamshire ICB 14. Shropshire, Telford and Wrekin ICB 15. South Yorkshire ICB (*Barnsley*) 16. Staffordshire and Stoke-on-Trent ICB 17. Surrey and Sussex ICB (*Sussex*) 18. West Yorkshire ICB 19. West and North London ICB *(not enabled link to PKB appointments)* ## How to register for PKB from the NHS App  ## How to set up Single Sign On to PKB from the NHS App ## How to change PKB language in the NHS App ## Accessing PKB Events & messages You will be sent an NHS App message and associated push notification when you have a new message, questionnaire or document but you can also navigate to your PKB inbox via the NHS App inbox following the steps below: ## Accessing PKB Wayfinder questionnaires The NHS App is working with acute NHS Trusts to enable patients to securely view and complete questionnaires within the NHS App. If your Trust is taking part in this programme (Wayfinder), you will find any questionnaires sent in PKB by your trust in the ‘Hospital and specialist documents and questionnaires' section of NHS App. If the questionnaire was sent by your Trust via PKB, you can complete the questionnaire from inside NHS App by clicking on the questionnaire and then clicking ‘Continue’.  The Trusts that are part of this programme are:  - Mid and South Essex NHS Foundation Trust (*Went live on 26/03/2026*) ## Accessing PKB library  ## Accessing PKB appointments ### Accessing PKB Wayfinder appointments  The NHS App is working with acute NHS Trusts to enable patients to securely view summary details of their referrals and scheduled appointments within the NHS App. If your Trust is taking part in this programme (Wayfinder), you will find any upcoming & past appointments from that trust in the NHS App in the Appointments section. If the appointment is stored in PKB, you can access more detailed information for that appointment by clicking on the ‘View or manage this appointment’ button.  You can read more about the NHS App Wayfinder features on the NHS England website [here](https://digital.nhs.uk/services/nhs-app/guidance-on-hospital-referrals-and-appointments-on-the-nhs-app) The acute & mental health trusts that are part of this programme are:  - Sherwood Forest Hospitals NHS Foundation Trust *(Went live 8th Nov 2022) * - *Switched on NHS App Notifications & Messages for appointments on 1st April 2025*) - York and Scarborough Teaching Hospitals NHS Foundation Trust *(Went live in Nov 2022) * - *Switched on NHS App Notifications & Messages for appointments on 18th November 2025*) - East Cheshire NHS Trust *(Went live in Nov 2022) * - The Mid Yorkshire Hospitals NHS Trust *(Went live in Nov 2022) * - Hull University Teaching Hospitals NHS Trust *(Dec 2022-19th August 2025) * - East Sussex Hospital Trust *(Went live in July 2023) * - *Switched on NHS App Notifications & Messages for appointments* *30th September 2025* - Chelsea & Westminster Hospital NHS Foundation Trust * (July 2023 - May 2024) * - The Hillingdon Hospitals NHS Foundation Trust *(July 2023 - Aug 2024) * - Imperial College Healthcare NHS Trust *(July 2023 - May 2024) * - London North West University Healthcare NHS Trust *(July 2023 - Aug 2024) * - Dartford & Gravesham NHS Trust *(Went live on 26th September 2023) * - Mid-Cheshire Hospitals NHS Foundation Trust *(Went live on 26th September 2023) * - *Switched on NHS App Notifications & Messages for appointments on 10th March 2026*) - University Hospitals of North Midlands NHS Trust *(Went live on 26th September 2023) * - Barts Health NHS Foundation Trust *(26th September 2023-11th November 2025) * - University Hospitals Sussex NHS Foundation Trust *(Went live on 10th November 2023 - 1st April 2025) * - Homerton Healthcare NHS Foundation Trust *(Went live on 10th November 2023 - 28th May 2025) * - Maidstone and Tunbridge Wells NHS Trust *(Went live on 28th November 2023) * - *Switched on NHS App Notifications & Messages for appointments* *20th March 2025* - Medway NHS Foundation Trust *(Went live on 28th November 2023) * - *Switched on NHS App Notifications & Messages for appointments on 1st April 2025*) - Barking, Havering and Redbridge University Hospitals NHS Trust *(Went live on 12th December 2023 - 22nd April 2026) * - University Hospitals of Derby and Burton NHS Foundation Trust *(Went live on 19th December 2023) * - *Switched on NHS App Notifications & Messages for appointments on 9th September 2025*) - Harrogate and District NHS Foundation Trust *(Went live on 13th February 2024) * - *Switched on NHS App Notifications & Messages for appointments on 9th December 2024*) - Mid and South Essex NHS Foundation Trust *(Went live 9th September 2024) * - *Switched on NHS App Notifications & Messages for appointments* *30th September 2025* - *Switched on Questionnaires in NHS App Document & Questionnaire Manager 26th March 2026)* - *Switched on NHS App Notifications & Messages for Questionnaires* *2nd September 2026* - Queen Victoria Hospital NHS Foundation Trust *(Went live on 26th November 2024) * - *Switched on NHS App Notifications & Messages for appointments on 16th March 2026*) - North London NHS Foundation Trust (*Went live on 24th March 2025)* - *Switched on NHS App Notifications & Messages for appointments on 15th December 2025*)* * - East London NHS Foundation Trust (*Went live on 24th March 2025) * - *Switched on NHS App Notifications & Messages for appointments on 15th December 2025*)* * - Midlands Partnership NHS Foundation Trust (*Went live on 24th March 2025) * - South West Yorkshire Partnership NHS Foundation Trust *(Went live on 1st July 2025) * - *Switched on NHS App Notifications & Messages for appointments* *26th January 2026* - North East London NHS Foundation Trust (*Went live on 29th July 2025) * - *Switched on NHS App Notifications & Messages for appointments* *2nd February 2026* - Kent and Medway Mental Health NHS Trust *(Went live on 24th March 2026) * - *Switched on NHS App Notifications & Messages for appointments* *24th March 2026)* - Coventry and Warwickshire Partnership NHS Trust *(Went live on 24th March 2026) * - Hertfordshire Partnership University NHS Foundation Trust *(Went live on 15th April 2026) * - *Switched on NHS App Notifications & Messages for appointments* *15th April 2026)* ## Accessing PKB Plans   ## Accessing PKB Medicines  ## Accessing PKB Symptoms  ## Accessing PKB Measurements   ## Accessing PKB Journal  ## Accessing PKB Tests  ## Accessing PKB Imaging  ## Accessing PKB Sharing - Professionals # Notifications from PKB in the NHS App  ## Notifications & Messages for organisations onboarded to NHS App Wayfinder programme ### Appointments PKB send Notifications & Messages (N&M) in the NHS App for appointment activity, which includes sending an NHS App message and an associated native Apple or Android push notification.  We trialed N&M with a single trust in December 2024 & January 2025 and saw an increase in registrations and decrease in DNAs. Other trusts live with the Wayfinder programme are also now live with the feature.   The actions that trigger an NHS App N&M, are:  - A new appointment in the patient’s record - An update to an existing appointment in the patient’s record - An appointment cancellation . ### Questionnaires PKB send Notifications & Messages (N&M) in the NHS App for questionnaire activity, which includes sending an NHS App message and an associated native Apple or Android push notification.  The actions that trigger an NHS App N&M, are:  - A new Advanced Questionnaire is sent to the patient from a Wayfinder enabled trust. ### **User Journey ** - You will receive a message in your NHS App message inbox alongside an associated push notification. - Clicking on the push notification will take you through the authentication process to open the NHS app and then go straight to the message in the NHS App Messaging inbox. - The message will contain a summary of the appointment or questionnaire update and a link to view the appointment or questionnaire in PKB ### Email notification fallback To ensure you are contacted promptly about appointment updates whilst preventing notification overwhelm, we include the  following rules when sending NHS App N&M notifications: 1. If the message sent to the NHS App is read within 4 hours of sending, we will NOT send an email notification 2. We will send an email if: 1. We receive a ‘rejected’ or ‘un-notified’ status 2. We don’t receive a ‘notified’ status within 1 hour 3. If the NHS App message has not been opened within 4 hours ## Notifications & Messages for new documents, questionnaires & messages. ### Email notification fallback To ensure you are contacted promptly about new messages whilst preventing notification overwhelm, we include the following rules when sending NHS App N&M notifications: 1. If the message sent to the NHS App is read within 4 hours of sending, we will NOT send an email notification 2. We will send an email if: 1. We receive a ‘rejected’ or ‘un-notified’ status 2. We don’t receive a ‘notified’ status within 1 hour 3. If the NHS App message has not been opened within 4 hours ## Troubleshooting ## How to resolve email mismatch between NHS login and your PKB record If the email address on your NHS login is linked to a different account on Patients Know Best (PKB), you will need to: 1. **Update Your Email Address**: - Either change your NHS login email address to match the one on your PKB account, or - Remove your NHS login email address from the other PKB account. 2. **Refresh the Account Link**: - Use this link to refresh the connection: [Refresh Account Link](https://my.patientsknowbest.com/nhs-login/login?forceNewMetadata=true). - Sign in with your NHS login. - Confirm your PKB password when prompted. Once completed, you’ll be able to use NHS login to access Patients Know Best seamlessly. ## Age restrictions  ## Proxy access in the NHS App  Proxy access in the NHS App currently only relates to the GP services, as they offer the ability to do proxy. When "proxying" all other services such as Patients Know Best are shuttered off / hidden and therefore will not be accessible. ## Custom log in page ![image](media://43df0e89-327d-4ca8-b3ad-0a14e86e0386) ### Default PKB welcome message:  **Welcome** [Patient first NAME] Patients Know Best is a single place to store your health information. **Start building your record** Here are some examples to get you started: Track your health: Go to measurements Add your emergency data: Go to medicines Plan your care: Go to plans Add your upcoming appointments. Go to appointments **Records from your health & social care teams ** New clinical teams are adding data to PKB every day. Meanwhile, the more data you add, the more useful your PKB record is to your clinicians.