---
title: "Setting and resetting your password"
canonical: "https://wiki.patientsknowbest.com/space/MAN/3624566809/Setting%20and%20resetting%20your%20password"
format: markdown
---
## Choosing a password

You must choose a password when you [first register](https://wiki.hub.patientsknowbest.com/wiki/spaces/MAN/pages/3619225607).

For security, your password must:

- 10 or more characters long.
- Contain at least one uppercase letter, one lowercase letter, one special character and one number.
- Valid special characters: !"#$%&'*+,-.\:;<=>?@[]^_`{|}~

The above criteria is based on recommendations from [OWASP](https://www.owasp.org/index.php/Authentication_Cheat_Sheet#Password_Length) and [NCSC](https://www.ncsc.gov.uk/guidance/password-guidance-simplifying-your-approach) to ensure your medical records are kept secure.

Browsers (e.g. Firefox and Google Chrome), have built in password managers that will allow you to generate and store a secure PKB password. You can also use third party password managers, such as Bitwarden, 1Password and LastPass. This means you can use a more unique and hard-to-guess password for your PKB account without having to remember it. Bitwarden is free and 1Password offers PKB users a discount; more information can be found by clicking [here](https://start.1password.com/sign-up/family/?c=PKB-GT4UV4H5&utm_medium=promo&utm_source=pkb&utm_campaign=pkboffer).

## How to change your password

Click ‘Password' on the Profile page and complete the form.

![image-20240620-141529.png](media://59f210fe-2dc6-4101-bf14-e2ba9bf48bc2)

## How to reset your password if you have forgotten it

Click the 'Forgot password' link on the login page ([https://my.patientsknowbest.com/](https://my.patientsknowbest.com/) )  and follow the instructions.  

If you are unable to reset your own password for any reason, you can ask your clinical team to trigger a password reset email for you. The password reset link will take you to a page to create a new password and security question. If you are not sure who to contact in the team [get in touch with our support team](https://support.patientsknowbest.com/a/tickets/new).

![image-20240620-080006.png](media://6546fe85-0c7c-4718-8c70-7391882fa9a8)