---
title: "EMIS GP Practice users online services guide"
canonical: "https://wiki.patientsknowbest.com/space/MAN/4342546435/EMIS%20GP%20Practice%20users%20online%20services%20guide"
format: markdown
---
EMIS GP Practice staff can find further information and resources on how to enable Online Services, and troubleshoot issues with Online Services access by viewing user manuals in the [Optum Help Centre](https://www.emisnow.com/) (previously EMIS now) portal.

## How does a GP practice enable online services for a patient?

1. The GP Practice staff member will need to retrieve the patient record and navigate to the EMIS ball → Registration → Online users

![Screenshot 2024-09-16 at 16.47.11.png](media://aac66f3d-09fc-48f0-8b84-aae3dcde031d)

2. Click on ‘3. Online Services’

![Screenshot 2024-09-16 at 16.52.19.png](media://fc5befbf-3232-48b4-9476-8553a64dc437)

3. Click on ‘Add Online user…’ and then ‘Add current patient’

![Screenshot 2024-09-16 at 16.54.25.png](media://cb471012-7664-481a-811b-020331723866)

4. Add identity verification for the patient e.g. passport, birth certificate, driving license

![Screenshot 2024-09-16 at 16.57.25.png](media://3a834c86-279d-4a37-a64b-afe4093f5c00)

5. Select the Services available to a patient

![Screenshot 2024-09-16 at 17.03.18.png](media://0e228cbc-d11a-4fc3-b7e8-055a3a374bee)

6. Select Record Access and enter a date. NOTE: The GP Practice might have a policy for dates to when records can be accessed from. Patients can request to have full access since birth to get the most of their GP data.

![Screenshot 2024-09-16 at 17.06.24.png](media://19ff7369-8da4-4127-9f84-70de94beb54f)

![Screenshot 2024-09-17 at 11.36.35.png](media://4dbc20a2-e5a8-45e0-aa61-38982a01c2b7)

## How can a GP practice increase online services access for a patient?

1. From the Online Services in the Registration section of the patient record, the GP Practice user will need to select 'View online user'.

![Screenshot 2024-09-17 at 11.41.13.png](media://a247c856-5c2b-4102-ab25-51144ea2cc19)

2. Click on ‘Edit User’

![Screenshot 2024-09-17 at 11.56.31.png](media://3d1a3812-5740-46a8-9042-e3e9c579706a)

3. The user can select whether to show all data or customised access and increase the level of access for the patient

![Screenshot 2024-09-17 at 11.49.10.png](media://2958da86-837b-4e0a-9982-18de031eea8e)

![Screenshot 2024-09-17 at 11.49.24.png](media://46698bf1-af00-489e-a7f1-4530e95bf2cf)

## How can a GP practice reset online services for a patient?

1. From the Online Services in the Registration section of the patient record, the GP Practice user will need to select 'View online user'.

![Screenshot 2024-09-17 at 11.41.13.png](media://a247c856-5c2b-4102-ab25-51144ea2cc19)

2. Click ‘Reset account key’

![Screenshot 2024-09-17 at 12.07.24.png](media://1ed5efaa-f46b-4730-9e6e-77c86a33024f)